Every patient call answered. Even the 7pm ones.
Carenovas picks up on the first ring, books into your real availability — your hours, your consult length, your breaks — and has the appointment in your dashboard before the caller hangs up.
- Patient data hosted in Sydney
- Privacy Act 1988 aligned
- Live in a day, no new hardware
A missed call is a patient who booked somewhere else
Nothing about this is a staffing failure. A front desk can only hold one conversation at a time, and a practice can't roster someone until 10pm on the chance the phone rings.
The line is engaged
Two people ring at once and the second hears an engaged tone. Most won't ring back — they ring the practice down the road instead.
It's 7pm on a Tuesday
Patients decide to book when the pain flares up, not during business hours. Voicemail asks them to try again tomorrow, and tomorrow they've forgotten.
Reception is already busy
Someone is checking a patient in, taking a payment and answering a question about a referral. The phone is competing with a person standing at the desk.
Unanswered calls have a dollar value
Here is the arithmetic on a practice missing twenty-five calls a week. Your figures will differ — the point is that the number is never small, and it never appears on a report.
How the number is built
Five figures, one multiplication, no industry averages borrowed from anyone.
Engaged tone, after hours, reception mid-conversation with someone at the desk.
They ring the practice down the road instead, and you never hear about it.
Nothing about the leak is seasonal — it happens every week the doors are open.
A mid-range billed amount across bulk billing, gap and private fees.
A missed call is rarely one appointment — it's a patient relationship going elsewhere.
650 patients a year who wanted an appointment and didn't get one.
Carenovas answers all 25 of them — first ring, every hour, two at once. Recovering even half is $87,750 a year back in the practice.
Illustrative, and deliberately conservative on the parts we can't know. Bring your own call logs to a fifteen-minute call and we'll work through them with you.
Set up in a day, not a quarter
No integration project, no data migration, no retraining your front desk on new software.
Give each doctor a number
Every doctor gets their own line, so the assistant always knows whose diary it's booking into. Point your existing number at it, or hand out the new one — either works.
Takes about ten minutes. No phone system to replace, no hardware.
A receptionist, not a phone menu
It holds a conversation, works from your actual diary, and refuses to do the one thing that would really hurt — book two patients into the same slot.
Answers on the first ring, always
Midnight, Sunday, public holiday, or while reception is with a patient. There is no queue and no engaged tone.
Knows who's calling
Returning patients are matched on their number, so they aren't asked to spell their name again.
Books, reschedules, cancels
The whole loop, not just new bookings — including finding a caller's existing appointment to move it.
Double-booking is impossible
Not "checked for" — prevented by the database itself. Two callers racing for the same 9:30 cannot both get it.
Respects your own calendar
Connect Google Calendar and it reads your commitments too, so it won't book a patient over the school pickup you blocked out.
Never invents an answer
Asked something clinical or unusual, it takes a message and flags it rather than guessing. Wrong information is worse than no information.
A summary each morning
Who's coming, when the day starts and ends, and what cancelled overnight. Nothing on a quiet day — no inbox noise.
Every call accounted for
What was agreed on each call is recorded against the appointment, so it isn't only in someone's memory.
Built for several doctors
Each doctor has their own line, hours and consult length. Practice managers see the whole clinic; doctors see only their own patients.
Correct across time zones
Sydney, Brisbane, Adelaide and Perth all behave properly, including the states that don't observe daylight saving.
Same product, different day-to-day
Pick the one that sounds like you.
You are the practice, and the phone is the problem
You can't answer while you're with a patient, and you shouldn't have to spend your evening returning missed calls. Carenovas holds the line for you and only books inside the hours you set.
- Your diary fills without you touching it
- Nothing booked over your lunch break or leave
- Tomorrow's list in your inbox each morning
- No receptionist to hire, roster or cover
Handling patient information is the whole job
Carenovas is built around the Privacy Act 1988 and the Australian Privacy Principles, because health information is the most sensitive category there is.
Your data stays in Australia
Patient records are stored in Sydney, not offshore. When a practice asks where their data lives, the answer is a city in the same country.
Separation enforced by the database
Every record carries its clinic, and the database refuses cross-clinic reads at the storage layer. It isn't a filter in the application that someone could forget to apply.
Recording disclosed up front
Callers are told at the start of the call, before anything is captured. Consent rules differ by state, and this is the part that gets practices in trouble.
Patient details never sit in email
Summaries and reminders link back to the dashboard rather than carrying clinical information through your inbox.
Access is recorded
Opening a patient record leaves a trail — who looked, at what, and when. Reading the trail itself is logged too.
Recordings don't pile up forever
Call records are purged on a schedule rather than accumulating indefinitely, so you're not holding data you no longer need.
The things practices actually ask
Some will, and we don't hide it — the assistant identifies itself and tells callers the call is recorded. What patients actually care about is getting an appointment without being put on hold, and that's what they get. It speaks naturally, handles interruptions, and doesn't make anyone navigate a phone menu.
Find out what your practice is missing after hours
Fifteen minutes on the phone. We'll ask how your front desk works today, tell you honestly whether Carenovas would help, and if it would, set it up for you ourselves.
- We set it up for you, end to end
- No lock-in contract
- Your data stays in Australia